Four ways to improve guest experience


1 min. read
Published 26 Nov. 2018

Over the past few years, the accommodation sector has become increasingly competitive. That’s why it’s more important than ever to offer a great experience at your hotel or B&B – so you can really stand out from the crowd. Here are a few simple changes you can incorporate into the day-to-day running of your property.

Personalisation
Engage with your guests from the moment they arrive, by offering them a welcome drink or sharing your local recommendations. Use Inn Style’s handy notes section to jot down their preferences, so everyone is aware that Mrs J is coeliac and Mr S has paid for late check-out. These little actions can make all the difference, and your guests will see your hotel as more than just a place to sleep.

Tech
Even in the most beautiful of historic properties, guests still like to know they can make contact with the outside world. Free WiFi and lots of plug sockets are a must if you don’t want them to feel inconvenienced.

Breakfast
One of the best things about a night away is undoubtedly the breakfast. Use fresh, local ingredients to win your guests over and, if you’re able to, let them choose from a couple of options. They’ll appreciate the time and effort you put in to whip up a great homemade spread. 

Feedback
Once your guests have checked out, it’s important to thank them for their stay. After all, their custom is what’s keeping your business going. Use our automatic Post Stay Email to express your well wishes, ask for a review, or offer a ‘welcome back’ discount code.’ The email’s useful ‘magic tags’ will personalise your communication with each guest.
 
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