Behind the scenes at Inn Style #3
Meet Hannah: Head of Operations, part-time runner, full-time comedy genius. (Most of the time.) We caught up with her earlier this week to ask a few burning questions.
What's your role at Inn Style?
Head of Operations. What does that mean? I do a little bit of everything: making sure that everyone has what they need to do their jobs to the best of their ability. I speak to partners, customers, staff and management on a daily basis, to provide support, keep the train on the track, and make sure everything's moving in the right direction.
What does a typical day look like?
There isn't one! I support the team in their day-to-day tasks, and work closely with the management team on all projects including development work and partners' agreements. I also speak to customers to make sure they're getting the most out of their Inn Style account. I do all the HR stuff too – but we’re lucky that, as we’re a small team, most of the HR things I do are really positive and therefore I enjoy doing them.
Why, how and when did you choose to work at Inn Style?
I joined Inn Style in July 2016, after several conversations with Chris (our CTO) about how I could contribute to the growing business. I’d been running hotels and restaurants since leaving uni in 2005, so I have a good understanding of hotel operations and the challenges our customers are likely to face. I also had lots of experience in managing people, which would prove to be useful as the company has almost doubled in size since I joined.
What's the best bit about the job?
Seeing the team do great stuff, and having happy customers as a result of everyone's hard work.
What's your favourite Inn Style feature?
Oh, there are too many to mention! I love that the system is so easy-to-use and makes day-to-day operations much more manageable for our customers.
What are you currently working on?
Staff appraisals. Carrie, Joe and David have now been with us for two years, so it's good to take some time to discuss their progress, set objectives, and generally make sure that everyone's happy with how things are going.
What does great hospitality mean to you?
Exceptional service that isn’t too intrusive, and a friendly smile.
Which Inn Style properties are on your bucket list?
The Kasiiya properties in Costa Rica – they're beautiful.
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