Reduce stress with our PMS

2 min. read
Published 18 Apr. 2019

We’ve previously discussed the importance of TripAdvisor and Google reviews, and how to respond to unhappy comments on third party sites. But today we want to focus on something a little closer to home: how a property management system* can help you to avoid guest complaints in the first place. 
 *(like Inn Style – shameless self-promotion, we know) 
1. Wave goodbye to double bookings
A double booking is everyone’s worst nightmare – whether you’re a hotelier or a guest. But, if you manually manage your availability on several sites, it’s likely you'll slip up at some point. Save yourself the grey hairs by using a property management system and integrated channel manager instead. This means you can update your rooms, rates and availability across multiple sites in real-time.

2. Welcome back repeat guests
Use a property management system to add private notes to your guests’ bookings. It's a great way to make sure you have a record of their requests for next time. You'll definitely get some brownie points if you remember that Mrs Marsh likes the Blue Room, and Mr Davies expects a daily newspaper delivery.

3. Speed up check in
A PMS lets you check your guests in and out, in just a couple of clicks. You can easily see who's staying where, how much they still owe, and whether there are any requests or comments attached to their reservation. You can also print off PDF statements. No more queues of people getting angsty whilst you desperately try and locate that paper diary.

Keen to know how else a property management system can help your business? Just give us a call on 0800 133 7500 or email

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