Seven things to include in your welcome pack


2 min. read
Published 20 May. 2019

A welcome pack ensures your guests feel at home from the moment they arrive – whether that's to a serviced apartment in central Manchester, or a cosy holiday cottage in the Cotswolds. Basic property information, emergency contact details, local recommendations, and transport tips always go a long way.

Struggling for inspiration? Here are our seven suggestions of what to include:

1. An introduction.
We all know how important first impressions are, so be sure to introduce yourself and tell guests a bit about your property. Not only will they find this interesting, but they'll be more likely to take care of the place if they know who you are. Fact.

2. The important bits.
Include contact numbers for you and your handyman, as well local doctors, dentists, vets, hospitals, and taxi firms. This will put your guests at ease in any sticky situations. Make sure to add appliance information too – including operating instructions for heating, ovens and TVs, and WiFi passwords.

3. The polite reminders.
The majority of guests will treat your property with respect. Nevertheless, you should gently remind them of your pet policies, parking details, and noise restrictions (if applicable). They need to know that they can and should come to you if there are any issues during their stay.

4. What to see and do.
Everyone loves a local recommendation, so be sure to include a list of nearby attractions that cater for all ages. Restaurant, pub, bar and takeaway suggestions are also advised!

5. Go the extra mile.
After a tiring journey, your guests will love nothing more than some home comforts. Provide basic essentials such as tea, coffee, bread and milk to minimise their stress levels on arrival. From personal experience, we know that a bottle of wine or a homemade cake go a long way too! Extras touches don't have to just be edible – board games for kids, walking/city maps for grownups, and washing up liquid and toilet paper for everyone are all a good idea.

6. Highlight your USPs.
Is your place pet-friendly? Is there a hot tub or swimming pool? Is the seafront on the doorstep? Make sure you shout about the best bits, so guests can make the most of them.

7. Let your guests have their say.
Last but not least, consider providing a guestbook, so current holidaymakers can take inspiration from those that have already tried and tested your suggestions.

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