The Pop Up Hotel offers a glamping experience for festival goers for some of the most high-profile festivals in the UK including Glastonbury and Cornbury. Their online booking engine needs to be fast, slick, intuitive and easy to navigate. It must also cope with huge surges in demand that occur when festival ticket sales begin – all easily delivered by Inn Style, who power The Pop Up Hotel guest reservations service.
An unusual hotel experience
Mark Sorrill from The Pop Up Hotel, explains. “We offer a very unusual hotel experience. Luxury camping experiences for guests at some of the biggest and best festivals in the UK. Attending one of these world renowned festivals is a big occasion for visitors and expectations are high.”
“Guests expect us to deliver amazing accommodation. We want to provide a fabulous service and make sure the event is memorable for all the right reasons. It’s imperative that the booking system reflects our same high standards and those of our customers. Inn Style effortlessly does both.”
Surge in demand
“There is massive traffic on the Inn Style booking system, as soon as the Glastonbury tickets are released for sale. Once festival goers have purchased their tickets, they are keen to secure their accommodation of choice and Inn Style copes brilliantly with the surge in demand. It’s fast, robust and the response times never falter,” adds Mark.
It’s imperative that the booking system reflects our same high standards and those of our customers. Inn Style effortlessly does both.
With luxury accommodation ranging from yurts, bell-tents, safari tents, airstreams and even Tenthouse suites, The Pop Up Hotel guests can choose a package to perfectly enhance their festival experience. Additional luxury services are offered, such as a Pop-up Spa, relaxed service restaurant, concierge service, helipad and even a pool.
“Finding the correct online booking system was very important for us. We needed a very adaptable system than could handle the many variables that we have.” He added, “The way The Pop Up Hotel operates is very different from the norm. It’s not every hotel that has such spikes in demand, changes location and has the number of options that we have!” Mark acknowledged.
He continued, “The Inn Style team has great knowledge. The team is small enough to care, and to listen to what we need. They understand that their clients all have different requirements and the system is brilliantly adaptable to suit our expectations. The Inn Style team has been very responsive and understood that we have an unusual modus operandi. They’ve worked really hard for us and we’re very grateful to them all.”
Inn Style copes brilliantly with the surge in demand. It’s fast, robust and the response times never falter
He continued, “They are always available on the support channels if we need any help with anything. The booking system is really easy to use but, it’s very reassuring to know that they are always there if we need them.” Mark concluded.
In addition to the festival experiences, The Pop Up Hotel offers private hire facilities for weddings or other special occasions. From a romantic candlelit dinner in the moonlight, to the full Pop Hotel experience with 200 rooms, restaurant and bar for larger parties, The Pop Up Hotel is available to make an event extra special.