Guest Terms

Terms & Conditions for Guest use of the Inn Style Internet Booking Engine

These terms and conditions apply to all bookings made at any accommodation featured on (Inn Style or this Site).

By booking any accommodation using Inn Style you agree to these terms and conditions. As these terms and conditions may change at any time please look at this page regularly and each time you make a booking.

You also agree to abide by any policy provisions applicable to any accommodation as shown during the booking process or any third party site from which a link is available on any site that serves Inn Style’s online booking engine.

Information about us

Staylists Limited (formerly Inn Style Ltd) (“we” or “us”) is a company registered in England under company no. 08425366 and have our registered office at c/o BDO LLP, 16 The Havens, Ransomes Europark, Ipswich, IP3 9SJ. We are registered for VAT under number 157 4915 82.

Booking via Inn Style and when your booking will be effective

Inn Style is an online booking engine / service. Our customers are independently owned and operated accommodation owners and any booking that you, the guest, make via Inn Style will be directly with the accommodation owner or operator (“Accommodation/s”) and not with us.

Our technology facilitates the booking between you and the Accommodation.

Inn Style, in good faith, presents availability and pricing based entirely on the inventory that the Accommodation indicates to us is available / saleable. Should any errors in that inventory exist your only recourse is strictly between the accommodation with whom you are booking.

You will use Inn Style to perform a search of the Accommodation’s pricing and availability based on dates and your other requirements. You will be granted an opportunity to refine your search and, where appropriate, add any extras proceeding to a Reservation Summary Page.

On the Reservation Summary Page – Inn Style will clearly present the details of your booking summarising the dates, pricing and, where appropriate, any optional extras that you have selected. You will be granted 20 minutes to complete your reservation.

You will first be presented with a button entitled “Confirm and Continue”.

By clicking the Finalise Reservation button you will be taken to the Booking Completion Screen where the details of your booking will once again be summarised. At this point Inn Style will clearly indicate the Total Cost and will also indicate the amount of any partial payment which may be due and payable immediately when you click the “Complete Reservation” Button. The extent of the partial payment will depend on a number of factors defined by the Accommodation.

You will be asked to complete certain contact details.

You will be presented with the opportunity to read and consent to both these Inn Style Terms and the Terms and Conditions of the Accommodation. By ticking the confirmation box you have confirmed acceptance of both sets of Terms and Conditions.

If a partial payment is due and payable upon Completing the Reservation you will be required to supply your card details or, in some cases, your PayPal account details as an option. Payment of that amount will be collected by the Accommodation’s merchant on behalf the Accommodation. By entering your card details at the time of booking you authorise the merchant to debit that amount from your card or PayPal account. We confirm that the merchant will pay the non-refundable charge amount over to the Accommodation after deduction of any charges that the merchant has agreed with the Accommodation.

By clicking the “Complete Reservation” button you are offering to bind yourself to the Total Cost of the reservation as detailed on the summary page and you also consent to having your card or PayPal account debited for the partial payment where appropriate, due upon completion of the booking.

In certain cases, the Accommodation will not ask for a partial payment but will ask for card details to secure your reservation without debiting the card at the time of the completion of your online booking. These card details will be held securely by our third party payment processors (see below) and the Accommodation reserves the right to debit that card for the total cost of your reservation subject to their terms and conditions.

In limited cases, some Accommodations will not request card or PayPal details. This does not in any way indicate that you have not accepted the total cost. You are still offering to be contractually bound to the full cost of the online reservation.

Please check the details of your booking and the facilities and features of each accommodation carefully before clicking “Complete Reservation” as All bookings completed using Inn Style, whether or not secured by card or PayPal, are non-refundable unless the Accommodation Owner’s terms and conditions state to the contrary. For the avoidance of doubt, any partial payment made at the time of booking is also non-refundable unless the Accommodation Owner’s terms and conditions state to the contrary.

After clicking the “Complete Reservation”

By clicking the “Complete Reservation” button you offer to enter into a binding agreement for the booking shown on that screen. Your booking will be effective and binding on you and the accommodation when we have provided a confirmation of that booking (Booking Confirmation) on behalf of the Accommodation.

If a partial payment is required, we will only provide your Booking Confirmation for display on your screen once your NON-REFUNDABLE partial payment has been authorised by the Accommodation’s authorised payment processor. We will also send you an email confirming the details of your booking to the address supplied to us at the time of booking.

In certain limited cases, some Accommodations may not be able to confirm acceptance immediately. This will be made clear on screen and in the email response.

Payment and Refund Policy and our role as agent

The full price for your booking will be reflected on the confirmation screen prior to you clicking the “Complete Reservation” button.

We act as agents for the Accommodations that use Inn Style to manage their properties availability and online booking. We do not charge you, the guest, any fee for making a booking using Inn Style but we may be entitled to receive a fee from Accommodations in respect of any booking you make through this Site.

Whilst we have put in place arrangements for the Accommodations to supply up to date availability to Inn Style, there may be occasional instances where an error is made by the Accommodation or other administrative problem and the accommodations that you have booked is not available for the dates that you have booked for.

If this happens, it is the Accommodation’s responsibility to inform you as soon as possible and to make arrangements for you to receive a refund. In these circumstances the Accommodation will process that refund and/ or inform you of the need to cancel.

Changes and queries relating to your booking

If you have any queries about your booking, wish to make any change to it or make any other arrangements with any accommodation you have booked via Inn Style, please contact the Accommodation directly. The contact details for your accommodation will be contained in your Booking Confirmation and in the Follow Up Email. Please note you may not be entitled to make any changes to accommodation or services booked via Inn Style and any such changes are entirely at the Accommodation’s discretion.

We will pass on the details that you give us at the time of booking to the accommodation. If those details change, please make sure that you provide up to date details to the accommodation in case they need to contact you.

Payment Processors, PCI compliance and security.

Inn Style does not at any time hold the proceeds of any accommodation reservations. Inn Style is not a payment processor nor a merchant and never holds any card details on Inn Style Servers.

Inn Style processes your online payments on behalf of Accommodations using three third party payment processors. or and/or All three processors are industry leaders and are fully PCI compliant. These processors will have arrangements with one or more merchants which will have a contractual arrangement with the Accommodation.

When Inn Style asks you to supply card details to pay for any reservation you are supplying these to the Accommodation’s card merchant using secure fully PCI compliant technology implemented by the payment processor.

Inn Style only warrants that it has duly integrated the Payment Processor’s technology into Inn Style’s booking engine. Inn Style also warrants that no card details are stored on Inn Style servers nor given to Accommodations directly. Accommodations can only request Inn Style to initiate a debit against encrypted card details and Inn Style will request the Payment Processor to debit the.card on behalf of the Accommodation.

Data protection and privacy

Your privacy is important to us. You agree that we may process any personal data or information which can be used to identify you in accordance with our Privacy Policy.

Please note that our privacy policy may be updated and so you should check it regularly.

Linking/framing to/from this Site

Unless you have previously entered into an agreement with us to do so, no part of Inn Style’s booking engine nor code may be linked to or framed in any other Site.

The Accommodations’ websites may contain links to sites of accommodation operators and other sites and resources provided by third parties. These links are provided for your information only. We do not take any responsibility for any content of any sites provided by accommodation operators or others as we have no control over the content of those sites. We do not accept any responsibility for such sites or for any loss or damage that may result from using them.

Exclusions and limitations of liability

The contract for your booking with any accommodation is between you and the Accommodation.

It is the Accommodation’s responsibility to provide the accommodation or services that you have booked using Inn Style’s Booking Engine. We do not have any liability or responsibility to provide any such accommodation or services nor do we have any liability or responsibility for any accommodation owner or operator failing to comply with its contract with you or for any other acts or omissions of any accommodation owner or operator.

All information relating to accommodations featured on this Site has been provided by the Accommodation themselves.

As we do not check that information or inspect any accommodations, we do not guarantee or provide any assurances that any information relating to accommodations or other content provided on this Site is up to date or accurate.

Whilst we endeavour to make this Site available, we make no guarantees or warranties that it will be available at any time or at all.

Save as provided below, we exclude all liability for all loss and damage incurred by you or any user in connection with this Site. Without limitation, we exclude all liability for the following: direct, indirect or consequential loss or damage.

Nothing in these terms and conditions affects, limits or excludes our liability for death or personal injury arising from our negligence, or our liability for fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.


If any provision of these terms and conditions is found to be invalid or unenforceable then the remainder of the terms shall remain in full force and effect.

You agree that these terms and conditions and any documents referred to in them constitute the entire agreement between you and us regarding your use of Inn Style and supersede anything previously agreed between you and us.

If we fail to exercise or enforce any right we have under these terms and conditions, this does not mean that we have waived that right and we may still exercise or enforce that right later on.

Any notice we give you may be given to you at the email address you have registered with us.

Jurisdiction and applicable law

The English courts will have exclusive jurisdiction over any claim or dispute arising from or related to Inn Style or relating to these terms and conditions. These terms and your use and access of Inn Style are governed by English law.

Contact us

If you have any concerns or wish to contact us for any other reason please contact us by email at or in writing to Inn Style, Suite F5, Adastral Park, Martlesham, Suffolk, IP5 3RE United Kingdom

Ic want to chat

Want to chat?

Call us on 0800 033 7425 or send us a message by clicking the speech bubble in the bottom right of your screen.